Return & Refund Policy

Last updated 1 November 2026.

Our approach

We want you to be happy with the piece you receive. If something is not right, contact us and we will sort it out.

Damaged, defective or incorrect items

Please tell us within 48 hours of delivery, with photographs of the item and the packaging. We will replace the piece or refund it in full, including shipping, and we arrange and pay for the return pickup.

Change of mind

You may request a return within 7 days of delivery. The piece must be unused, undamaged, and in its original box and packaging. Return shipping for a change of mind is paid by you; the original shipping charge is not refunded.

Items we cannot take back

Customised, personalised or made-to-order pieces, and any item that has been worn, altered or damaged after delivery.

How to raise a request

Email rkbrooch2014@gmail.com or call +91 88666 34078 with your order number, the reason, and photographs where relevant. Please wait for our confirmation before shipping anything back.

Refunds

Once the returned piece reaches us and passes inspection, we process the refund within 5–7 business days. Online payments are refunded to the original payment method. Cash-on-delivery orders are refunded by bank transfer to an account in the name of the person who placed the order. Your bank may take a few additional days to show the credit.

Exchanges

We are happy to exchange a piece for another of equal value, subject to availability, within the same 7-day window.